In this episode, we speak to Rohini Sharma Joshi, an expert in housing equality and older people in Scotland, who discusses the challenges of delivering housing for the most marginalised and underrepresented groups.
Rohini explains that issues such as location, safety, accessibility, amenities, and poverty are common among older people. She further explains that loneliness has become a significant issue post-Covid. Extra services are required for marginalised groups who face barriers, such as language and culture, increasing the complexity of their needs. She emphasises the importance of understanding customers and the need for service providers to serve everyone, not just those they think deserve the service.