Call for evidence – home improvement services

Are you working with or in home improvement services? Are you involved in innovative or good practice that you would like to share? Do you have insight into how home improvement services could be developed?

The UK Collaborative Centre for Housing Evidence (CaCHE), as part of a consortium evaluating home improvement services in England, is seeking insight from stakeholders involved in policy, commissioning, or service delivery related to home improvement services.

The consortium also includes CRESR, Sheffield Hallam University; University of Stirling; University of Sheffield; Foundations; and the Building Research Establishment.

Home improvement services provide advice, support, and assistance that help people make home repairs, adaptations, or improvements. They often support older, disabled and vulnerable people to remain in their homes as their needs change. There is a particular interest in comprehensive home improvement services (‘one-stop shops’ with a single access point – this may be delivered through a Home Improvement Agency). Still, there are other delivery modes, and the consortium would also like to capture evidence relating to services that may not fall under this banner.

This call for evidence has been launched to gather information and insights from professionals with knowledge of home improvement services (if you are a service user of home improvement services, details will soon be released of a dedicated theme of work related to lived experience).


  • Home improvement services for any tenure
  • May include (but are not limited to): handyperson schemes; energy efficiency schemes; Disabled Facilities Grant scheme; home-repair assessments; falls prevention schemes, and hospital discharge and re-ablement (where housing is an element)
  • Operating in England

Stakeholders involved in service delivery, policy, research, and commissioning are invited to:

Complete the short form here

Submission closes on 28 July 2023


Date: June 21, 2023 2:01 pm


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